Q: I'VE SEEN AN ITEM BUT I CANNOT SEEM TO FIND IT ONLINE?
A: If you see an item on our social media page but do not see it on our website the item is no longer available. We understand how frustrating this can be so we are always looking to restock our most requested pieces or replace them with a similar style. Be sure to sign up for our newsletter where you will receive information on restocks, sales, and new arrivals.
Q: WHERE DO YOU SHIP?
A: We ship worldwide! International shipping takes roughly 10-20 business days in transit. Please note we are not responsible for any delays or fees due to Customs. Please contact your local government or postal service for more information on customs and duties.
Q: WHAT ARE YOUR SHIPPING OPTIONS WITHIN THE UNITED STATES?
A: Standard: 5-10 business days-$6.95. No signature required
Expedited: 3-6 business days-$14.99. No signature required.
Express Shipping 1-2 business days: $39.99. Please note your order MUST be placed before 7am PST for the order to go out the same day. If the order is made after the cutoff time it will ship the following business day. Signature is required.
Q: HOW DO I TRACK MY ORDER?
A: Your order will process for 24-48 business hours or up to 5-7 business days during peak seasons unless a rush method of shipping is chosen. Once your order has shipped an email will be sent to you containing the tracking information. Additionally, please allow 24-48 business hours for your shipment details to update with USPS.
Q: WHAT IS CONSIDERED A FINAL SALE?
A: All Bodysuits, Swimwear, Intimates, and accessories are a final sale. In addition any and all sale items inclusive of flash sales are also final. Refunds and exchanges are not permitted.
Q: MY COUPON CODE IS NOT WORKING. WHY?
A: If you are having difficulties with your coupon code please contact us as the code may no longer be valid. Please note that coupon codes cannot be combined with any other current offers, sales, or promotions.
Q: HOW DO I KNOW IF MY ORDER HAS BEEN PLACED?
A: Upon completion of your order, a confirmation email with the details of your order will be sent to you. Please ensure your checkout process is complete until you reach the page containing your order number. If you have any additional questions feel free to contact our support team at firstname.lastname@example.org. One of our Customer Service representatives will be happy to assist you. Please note to check your spam folder as well as your email may have filtered into that folder.
Q: WHAT IF MY ORDER HAS NOT BEEN DELIVERED?
A: If after contacting USPS you still need assistance regarding locating your order feel free to contact us at email@example.com and one of our representatives will be happy to assist you.
Q: I'VE JUST PLACED MY ORDER, CAN I CHANGE IT?
A: We prepare your order for shipment very shortly after your order is placed. This quick turnaround time does not allow for any changes to your order.
Q: HOW DO I PROCESS A RETURN OR EXCHANGE?
A: If your items just didn't fit right we are happy to accept the item back as a store credit as long as it is unwashed, unworn and within 20 business days of the purchase date.
Store credits will be issued in a form of an e-gift card, which can be used towards future online purchases at anytime. Please click on the link below and ensure that you do comply with the rules of the policy. If so, please fill out and indicate your return or exchange. Unfortunately we do not cover the fees to send it back, although we do suggest retaining a tracking number as we are not held liable for parcels that are lost or damaged while in transit back to us. Once received, the return is processed within 2-3 business days. A confirmation email will be sent once complete. Store policy: https://cocoswardrobe.myshopify.com/pages/store-policy
Q: HAVE YOU RECEIVED MY RETURN ITEMS AND HOW LONG DOES THE REFUND TAKE TO SHOW IN MY ACCOUNT?
A: Please allow up to 5 business days for us to process your return. Once your refund has been processed a confirmation email will be sent to the email address provided upon checkout. If you have not received an email within 5 business days of us receiving the package please contact our customer service team at firstname.lastname@example.org and one of our agents will be happy to assist you. The store credit does process in our systems for up to 5 business days.
Q: CAN I USE A GIFT CARD ONLINE?
A: Yes! Gift cards are available online. Once purchased an email will be sent to you on how to redeem our gift card.
Q: WHAT IS YOUR STORE POLICY?
A: Regular Priced Items bought at Cocoswardrobe.com will be accepted for a store credit or exchange within 20 days of the purchase date. All merchandise must be received back in its original form. It must not be worn, altered, damaged, and free of any stains, odors, or distinct smells including perfume. Store credits will be issued in the form of an E-gift card, excluding shipping and handling costs which are non-refundable. All tags MUST be attached when returned. PLEASE NOTE THAT ALL SALE ITEMS, ACCESSORIES, SWIMWEAR, INTIMATES, AND BODYSUITS ARE FINAL. If such items are returned a $25.00 charge will be made to your account and the items will be returned to you.
Q: I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
In the rare event that the item you received is not in pristine condition please contact our team before sending the product back. We will not accept any returns with damages without being notified beforehand. Our team will gladly assist you with reshipping the item out to you in a timely manner.